How Do I Change My Password?

You may reset your password by using the Password Change Tool. Your new password will need to be at least nine characters long and must contain a combination of uppercase and lowercase letters and at least one number.

For additional information, see the Changing Your Password page. You can also watch this short Password Reset how-to video:

If you are having login or password issues, you may reset your password with the ITS Help Desk in person or over zoom. Email or call (309)-556-3900. You will be asked for:

  • A description of your problem
  • Your full name (as it would be displayed on banner)
  • Your NetID
  • Best phone number to reach you and a non-IWU email
  • A time that you can meet either in person at a IT help desk on campus or online for a Zoom call (make sure you have some form of identification i.e. Driver's License)