How Do I Change My Password?
You may reset your password by using the Password Change Tool. Your new password will
need to be at least nine characters long and must contain a combination of uppercase
and lowercase letters and at least one number.
For additional information, see the Changing Your Password page. You can also watch
this short Password Reset how-to video: https://www.youtube.com/watch?v=wXj3FiAso4c
If you are having login or password issues, you may reset your password with the ITS
Help Desk in person or over zoom. Email firstname.lastname@example.org or call (309)-556-3900. You will be asked for:
- A description of your problem
- Your full name (as it would be displayed on banner)
- Your NetID
- Best phone number to reach you and a non-IWU email
- A time that you can meet either in person at a IT help desk on campus or online for
a Zoom call (make sure you have some form of identification i.e. Driver's License)