Information Technology Services

CNS Computer Lab - Need Help? Contact the Help Desk

 

UPDATES

  • Campus cable TV service was discontinued on 8/1/2021

    We are recommending the use of campus WiFi to connect to the streaming services of your choice.

  • Our campus Moodle mobile app has changed - be sure to download the latest version

  • Phishing and ransomware are targeting campuses of late. Practice caution with a simple mantra - Stop, Think, Connect

  • Help us improve our new campus WiFi network - if you experience issues please send us an IT Support request and include specific details:
    • building and room number
    • date and time of the network issue
    • type of equipment you are using
    • your name and contact information

Virtual Training & Support Schedule

  • For general issues or to set up an appointment for support, submit a Help Desk ticket at http://help.iwu.edu/ 

Spring 2021 Teaching and Learning Resources

In order to provide a consistent technological experience for faculty, staff, and students ITS supports the following teaching and learning software:

 

Use of Third-Party Apps

We know that there are many apps and software services that make teaching easier for faculty and more engaging for students. While we have no specific policy prohibiting the use of third-party apps, please be mindful when making the choice to use an app that is not supported by ITS. Make sure you have sufficient knowledge of the app and are prepared to train students on its use. ITS staff welcomes the opportunity to assist faculty in the evaluation of software services and make recommendations for supported solutions (e.g. using Moodle Scheduler or Google Calendar instead of Calendly). 

 

Training and Support

ITS currently provides faculty with self-paced, do-it-yourself training resources, but sometimes learning new software (or a new function in something you already use) is not an efficient use  of personal resources. ITS staff now offers “done for you” instructional design services including: uploading files to Moodle, creating quizzes, formatting gradebooks, formatting videos, and more. For more information about these services or to make a consultation appointment, please submit your request through the Help Desk.

 

Library Resources

...creating a culture of life-long learning by working as a partner with our community to provide the best information resources possible.

Weekly Downtime

Friday: 2:00 a.m. - 7:00 a.m. (scheduled down-time for Illinois Wesleyan servers and network gear to receive  upgrades, patches, and maintenance)