Information Technology Services

CNS Computer Lab - Need Help? Contact the Help Desk

 

ALERTS

  • The Help Desk is available for class-in-session urgent assistance. To obtain support please enter a request at help.iwu.edu

November 9-13 Virtual Training & Support Schedule

  • Up to date information about Kate Browne's office hours can be found on the ITS Training and Support calendar. Click here to view the calendar. (NOTE: there are no office hours scheduled this week.)

Fall 2020 Teaching and Learning Resources

In order to provide a consistent technological experience for faculty, staff, and students, ITS will now support a limited menu of software services for remote instruction. At this time, ITS supports the following teaching and learning software:

 

Use of Third-Party Apps

We know that there are many apps and software services that make teaching easier for faculty and more engaging for students. While we have no specific policy prohibiting the use of third-party apps, please be mindful when making the choice to use an app that is not supported by ITS. Make sure you have sufficient knowledge of the app and are prepared to train students on its use. ITS staff welcomes the opportunity to assist faculty in the evaluation of software services and make recommendations for supported solutions (e.g. using Moodle Scheduler or Google Calendar instead of Calendly). 

 

Training and Support

ITS currently provides faculty with self-paced, do-it-yourself training resources, but sometimes learning new software (or a new function in something you already use) is not an efficient use  of personal resources. ITS staff now offers “done for you” instructional design services including: uploading files to Moodle, creating quizzes, formatting gradebooks, formatting videos, and more. More information about how to request these services will be available soon, but you can make a consultation appointment through the Help  Desk .

 

Library Resources


...creating a culture of life-long learning by working as a partner with our community to provide the best information resources possible.

Weekly Downtime

Friday: 2:00 a.m. - 7:00 a.m. (scheduled down-time for Illinois Wesleyan servers and network gear to receive  upgrades, patches, and maintenance)