Information Technology Services
UPDATES
- View recordings of our monthly IT Services Briefings (campus account required)
- Our campus Moodle mobile app has changed - be sure to download the latest version
- Phishing and ransomware are targeting campuses of late. Practice caution with a simple
mantra - Stop, Think, Connect
- Help us improve our new campus WiFi network - if you experience issues please send
us an IT Support request and include specific details:
- building and room number
- date and time of the network issue
- type of equipment you are using
- your name and contact information
Virtual Training & Support Schedule
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For general issues or to set up an appointment for support, submit a Help Desk ticket at answers.iwu.edu/3900/ask
Spring 2021 Teaching and Learning Resources
In order to provide a consistent technological experience for faculty, staff, and students ITS supports the following teaching and learning software:
- Moodle
- Google Apps
- Zoom
- Microsoft Office (via Office365)
- Word
- Excel
- PowerPoint
- Qualtrics
- Department or program-specific software installed on University equipment (iMovie, SPSS, Mathematica, ArcGIS, etc)
Use of Third-Party Apps
We know that there are many apps and software services that make teaching easier for faculty and more engaging for students. While we have no specific policy prohibiting the use of third-party apps, please be mindful when making the choice to use an app that is not supported by ITS. Make sure you have sufficient knowledge of the app and are prepared to train students on its use. ITS staff welcomes the opportunity to assist faculty in the evaluation of software services and make recommendations for supported solutions (e.g. using Moodle Scheduler or Google Calendar instead of Calendly).
Training and Support
ITS currently provides faculty with self-paced, do-it-yourself training resources, but sometimes learning new software (or a new function in something you already use) is not an efficient use of personal resources. ITS staff now offers “done for you” instructional design services including: uploading files to Moodle, creating quizzes, formatting gradebooks, formatting videos, and more. For more information about these services or to make a consultation appointment, please submit your request through the Help Desk.
Library Resources
- Curtis Kelch is available by appointment for assistance in the Studios - Ames 301 - Thorpe Center
- Reserve Time for One Button Studio
- Reserve Time for LightBoard Studio
- Reserve Time for Podcast Studio
- For DVD Digitization contact Michael Limacher - limacher@iwu.edu
- For Book and Document Scanning contact Tony Heaton - theaton@iwu.edu
- For information about library e-resources contact Chris Sweet - csweet@iwu.edu
...creating a culture of life-long learning by working as a partner with our community to provide the best information resources possible.
Weekly Downtime
Friday: 2:00 a.m. - 7:00 a.m. (scheduled down-time for Illinois Wesleyan servers and network gear to receive upgrades, patches, and maintenance)