How to Make an Appointment
COVID-19 Temporary Hours
Students in need of counseling services should call (309-556-3052) to schedule a phone
or Google Hangouts meeting. CCS remains open for virtual visits via phone or Google
Hangouts Monday through Friday from 9 a.m. to noon and 1 p.m. to 4 p.m. Due to licensure
requirements, we are only able to provide services to students in Illinois. All students
with University-sponsored student health insurance have free access to health care
at Healthiest You and free mental health counseling at Better Help. Students outside
of Illinois without University-sponsored student health insurance have access to health
care at Healthiest You and mental health counseling at Better Help with a copay. Students
can obtain additional information at 1-855-870-5858 or at www.counseling4students.com
to use Healthiest You or Better Help services. Informational flyers are available
on the CCS/AHS websites.
To make a counseling appointment, simply call 3052 on campus or (309) 556-3052 from
If you call during weekdays, between 8:00 and 4:30, you are more likely to speak to
someone who can schedule your appointment right then, typically for sometime within
the week. Otherwise you are welcome to leave a message, and we will return your call.
Please let us know what would be good times to reach you and whether it is OK to leave
a message on your voice mail.
Please know that, to protect your confidentiality, only members of the Counseling
and Consultation Services department staff answer the phone. We do not have student
workers in this capacity.
Campus Map Link
Telephone: (309) 556-3052
Business Hours 8:00-12:00 noon and 1:00-4:30pm when classes are in session.