Students in need of counseling services should call (309-556-3052) to schedule a phone or Google Hangouts meeting. CCS remains open for virtual visits via phone or Google Hangouts Monday through Friday from 9 a.m. to noon and 1 p.m. to 4 p.m. Due to licensure requirements, we are only able to provide services to students in Illinois. All students with University-sponsored student health insurance have free access to health care at Healthiest You and free mental health counseling at Better Help. Students outside of Illinois without University-sponsored student health insurance have access to health care at Healthiest You and mental health counseling at Better Help with a copay. Students can obtain additional information at 1-855-870-5858 or at www.counseling4students.com to use Healthiest You or Better Help services. Informational flyers are available on the CCS/AHS websites.
To make a counseling appointment, simply call 3052 on campus or (309) 556-3052 from off campus.
If you call during weekdays, between 8:00 and 4:30, you are more likely to speak to someone who can schedule your appointment right then, typically for sometime within the week. Otherwise you are welcome to leave a message, and we will return your call. Please let us know what would be good times to reach you and whether it is OK to leave a message on your voice mail.
Please know that, to protect your confidentiality, only members of the Counseling and Consultation Services department staff answer the phone. We do not have student workers in this capacity.
Telephone: (309) 556-3052
Business Hours 8:00-12:00 noon and 1:00-4:30pm when classes are in session.