Student Mail Information & FAQ

All mail and packages sent to the university are routed through Titan Print & Mail (items cannot be sent directly to a residence hall). When mail is ready for pick up, students will receive an email notification with an access code to pick up mail from TPM’s intelligent lockers or instructions to pick up mail from the counter.

Students should pick up mail and packages promptly. Mail that isn’t picked up within 24 hours will be removed from the lockers. Then, students will need to pick up the package during store hours at the main desk with an ID.  After each semester, unclaimed USPS First Class and Priority mail will be returned to sender or forwarded if there is an updated address. All other mail will be disposed of. 

Items will be rejected if:

• Missing full (first & last) name
• Wrong address
• Package contains alcohol or illegal substance (will also be reported to Campus Safety)

Using the Intelligent Lockers

• IWU ID is required for picking up mail at the counter during regular business hours.
• Access code from email is required to pick up mail from intelligent lockers. 

Do not have food or perishables - such as through Instacart, GrubHub, or DoorDash - delivered to TPM; these items will be rejected upon delivery. 

Use your residence hall address and schedule a time to receive items personally at the front entrance. Delivery drivers cannot leave items unattended or enter the residence halls. Residence halls do not have a reception area or personnel to receive items.

Titan Print & Mail and Illinois Wesleyan University are not responsible for any unattended delivery items dropped off at campus residence halls, apartments, or fraternity houses.

Residence Hall Addresses for Ordering Food: 

Adams Hall	1401 N. Main Street, Bloomington, IL 61701
Blackstock Hall	1102 N East St, Bloomington, IL 61701
Dodds Hall	1301 N East St, Bloomington, IL 61701
Dolan Hall	1404 Franklin Ave, Bloomington, IL 61701
East Street Apartments	1406 N East St, Bloomington, IL 61701
Emerson Hall	111 E Emerson St, Bloomington, IL 61701
Ferguson Hall	1209 N Main St, Bloomington, IL 61701
Gates Fricke Apartments	502 E Empire St, Bloomington, IL 61701
Gates I Apartments	506 E Empire St, Bloomington, IL 61701
Gulick Hall	109 E University Ave, Bloomington, IL 61701
Harriett Hall	201 E Emerson St, Bloomington, IL 61701
Kemp Hall	1207 N Main St, Bloomington, IL 61701
Magill Hall	1402 Franklin Ave, Bloomington, IL 61701
Munsell Hall	1211 N Main St, Bloomington, IL 61701
Pfeiffer Hall	102 E University Ave, Bloomington, IL 61701
Phi Gamma Delta Fraternity House	1601 Franklin Ave, Bloomington, IL 61701
Tau Kappa Epsilon Fraternity House	1609 Franklin Ave, Bloomington, IL 61701
Theta Chi Fraternity House	404 E Beecher St, Bloomington, IL 61701

• Intelligent Locker: Forward email with access code.
• Oversized/Expired Mail: Email titanmail@iwu.edu to give permission and friend’s name, who will need to provide their IWU ID to pick up your mail.

If you are expecting an important package or cannot find a package, email titanmail@iwu.edu with the tracking number. Without the tracking number TPM cannot look for the package in the system.

TPM has carts and hand dollies available for checkout to assist with bulky or heavy packages. You need to present an IWU ID before checkout and items need to be returned the same day before TPM closes. TPM and University staff are not able to move heavy items for students. 

Mail and packages can be sent through the counter at Titan Print & Mail. 

• TPM offers USPS, Fedex, DHL and UPS shipping services for drop-off and purchase.
• Student accounts cannot be used for payment. TP&M accepts cash, check, MasterCard, Visa, Discover, and Apple Pay. We do not accept American Express.
• TP&M does not accept packages that do not have a shipping label.
• Amazon Returns are not accepted unless it has a prepaid shipping label from UPS or USPS. 
• Shipping supplies are available for free on a first-come first-served basis. 

For student campus mail, the intended student will receive an email notification to pick up their mail. If the student does not pick up their mail it will be disposed of at the end of the semester. 

Staff and faculty member’s campus mail will be delivered during the normal mail route. 

Follow the instructions outlined in the graphic below or on the USPS website.