COVID-19 Student Refunds and Employment FAQ
March 27, 2020
To our students and families,
We appreciate that this global pandemic is creating disruption, academically, personally
and financially. The purpose of this note is to update you on the financial decisions
that we have made regarding the move to online learning. We hope this provides answers
to your questions and welcome your feedback.
Illinois Wesleyan University continues to offer instruction, deliver content and issue
academic credit for the remainder of the Spring semester. Thus, we are not considering
tuition refunds, even if students elect a credit/no credit option.
Housing & Dining Refunds
For those students who lived in University-owned housing during the Spring 2020 semester:
- Students will be credited a prorated amount for both
their housing and dining (board) charges for the spring term. The proration is based directly upon the number of days in
the term. For example, if you left on March 6, 2020 just before spring break, you
will receive a 47.3% credit of your spring charges. If you remained in University
housing beyond spring break, your charges will be prorated based upon your actual
check-out date. All refunds will be based upon your specific room type. Students approved
to stay on campus for the full spring semester will receive a 25% refund on meals,
given the reduced food service.
- Any residential scholarships or grants that were awarded will also be reduced by the
same prorated percentage.
- Credits will first be applied to any unpaid student account balance.
- For seniors, any credit account balance will be issued to you as a refund check.
- For non seniors, any credit balance will be applied to future charges (i.e. fall tuition).
Students may request a full or partial refund by contacting the Business Office at
- If a student has a loan or the parent of a student has a PLUS (parent loan), you may
elect to have the refund credited back to the loan. In order to do this, contact Allecia
Correll at firstname.lastname@example.org in the Financial Aid Office.
- Room and Board credits and any subsequent refunds will be processed beginning April
- Sorority housing refunds will be determined by chapters and headquarters. Please contact
your chapter leadership.
Spring Tuition Bill Deadline and Student Registration
The Spring Tuition Bill is due March 30, 2020. Student registration for the Fall 2020
semester will begin on April 8 as planned. Registration for summer courses begins
on April 6. Because room and board credits/refunds will be issued to students after
fall registration has begun, Illinois Wesleyan University will temporarily adjust
our student account policy directly related to academic registration.
- Individuals with a pending room/board refund will be allowed to register if their
student account balance is below $2,500.
- Those who live off campus and have no scheduled refund must still achieve a $0.00
account balance in order to register.
With the shift to online instruction, our workforce needs have shifted and in some
cases we no longer need the same type of service from our students. Student employment
has only been authorized under the following conditions:
- Work that is essential for the delivery of instruction, for the protection of people
and buildings or for critical operations to continue.
- Work must be able to be performed in a remote capacity as long as the Stay at Home
order exists. After the order has been lifted and our employees return to normal office
operations, remote or face-to-face work from students who are living locally may be
allowed if it is deemed necessary.
Students will be compensated only if they are in positions that meet these criteria
and are working. For questions related to student employment, please contact Stephanie
Iskra at email@example.com
If applicable, student paychecks for April 10, 2020, will be mailed to the student's
home address unless the student is still living on campus.
Financial Hardship Loans
We expect that the room and board refunds will help with the potential lost earnings
from student employment, but if you are not receiving a refund or have some other
specific hardship, you can contact Scott Seibring at firstname.lastname@example.org.
The established May term fee is a modest tuition cost, and is unrelated to room and
board. As such, May term fees for students enrolled in the spring semester will remain
Students who have the IWU-sponsored health insurance plan will continue to be covered.
You may use your primary care physicians for your health care needs just as you would
if you were home over the summer. If you have questions, please review information
for IWU at www.firststudent.com
Senior Financial Aid Counseling
Students who are graduating this spring/summer and have received any federal loans
will need to complete online exit counseling at studentaid.gov under “Manage loans.” Look for more information about this process from the Financial
Students may access their financial information through Banner Self Service. For questions about student accounts, please contact the Business Office at 1-309-556-3022