COVID-19 Student Refunds and Employment FAQ

March 27, 2020

To our students and families,

We appreciate that this global pandemic is creating disruption, academically, personally and financially. The purpose of this note is to update you on the financial decisions that we have made regarding the move to online learning. We hope this provides answers to your questions and welcome your feedback.   

Tuition refunds 

Illinois Wesleyan University continues to offer instruction, deliver content and issue academic credit for the remainder of the Spring semester. Thus, we are not considering tuition refunds, even if students elect a credit/no credit option.   

Housing & Dining Refunds 

For those students who lived in University-owned housing during the Spring 2020 semester:

  • Students will be credited a prorated amount for both their housing and dining (board) charges for the spring term.  The proration is based directly upon the number of days in the term. For example, if you left on March 6, 2020 just before spring break, you will receive a 47.3% credit of your spring charges. If you remained in University housing beyond spring break, your charges will be prorated based upon your actual check-out date. All refunds will be based upon your specific room type. Students approved to stay on campus for the full spring semester will receive a 25% refund on meals, given the reduced food service.  
  • Any residential scholarships or grants that were awarded will also be reduced by the same prorated percentage.
  • Credits will first be applied to any unpaid student account balance.
  • For seniors, any credit account balance will be issued to you as a refund check. 
  • For non seniors, any credit balance will be applied to future charges (i.e. fall tuition). Students may request a full or partial refund by contacting the Business Office at
  • If a student has a loan or the parent of a student has a PLUS (parent loan), you may elect to have the refund credited back to the loan. In order to do this, contact Allecia Correll at in the Financial Aid Office.
  • Room and Board credits and any subsequent refunds will be processed beginning April 28, 2020.    
  • Sorority housing refunds will be determined by chapters and headquarters. Please contact your chapter leadership.

Spring Tuition Bill Deadline and Student Registration

The Spring Tuition Bill is due March 30, 2020. Student registration for the Fall 2020 semester will begin on April 8 as planned. Registration for summer courses begins on April 6. Because room and board credits/refunds will be issued to students after fall registration has begun, Illinois Wesleyan University will temporarily adjust our student account policy directly related to academic registration. 

  • Individuals with a pending room/board refund will be allowed to register if their student account balance is below $2,500.  
  • Those who live off campus and have no scheduled refund must still achieve a $0.00 account balance in order to register.  

Student Employment

With the shift to online instruction, our workforce needs have shifted and in some cases we no longer need the same type of service from our students. Student employment has only been authorized under the following conditions:

  • Work that is essential for the delivery of instruction, for the protection of people and buildings or for critical operations to continue.
  • Work must be able to be performed in a remote capacity as long as the Stay at Home order exists. After the order has been lifted and our employees return to normal office operations, remote or face-to-face work from students who are living locally may be allowed if it is deemed necessary.

Students will be compensated only if they are in positions that meet these criteria and are working. For questions related to student employment, please contact Stephanie Iskra at 

If applicable, student paychecks for April 10, 2020, will be mailed to the student's home address unless the student is still living on campus.

Financial Hardship Loans 

We expect that the room and board refunds will help with the potential lost earnings from student employment, but if you are not receiving a refund or have some other specific hardship, you can contact Scott Seibring at

May Term 

The established May term fee is a modest tuition cost, and is unrelated to room and board. As such, May term fees for students enrolled in the spring semester will remain $700.  

Health Insurance

Students who have the IWU-sponsored health insurance plan will continue to be covered. You may use your primary care physicians for your health care needs just as you would if you were home over the summer. If you have questions, please review information for IWU at

Senior Financial Aid Counseling

Students who are graduating this spring/summer and have received any federal loans will need to complete online exit counseling at under “Manage loans.” Look for more information about this process from the Financial Aid Office.


Students may access their financial information through Banner Self Service. For questions about student accounts, please contact the Business Office at 1-309-556-3022 or