Cheryl (Wallace) Reinking ’87 oversees more than 2,000 frontline healthcare workers
as the chief nursing officer at El Camino Health, a two-hospital Bay Area healthcare
Florence Nightingale is widely recognized as the founder of modern nursing. Known
as the “Lady with the Lamp,” who dutifully treated wounded soldiers during the Victorian
era, Nightingale founded the world’s first non-secular nursing school and shaped the
healthcare industry in lasting ways.
Cheryl (Wallace) Reinking ’87 can tell you all that. And then some.
“I’m kind of a big fan,” she says, laughing.
Nightingale has served as an inspiration for Reinking throughout her nursing career.
Reinking dresses as the 19th century nurse on Nightingale’s birthday. She recently
penned an article in the medical journal Nursing Management framed by Nightingale’s innovative approach to nursing.
In celebration of the 200th anniversary of Nightingale’s birth, and much to Reinking’s
delight, the World Health Organization declared 2020 as the “International Year of
the Nurse and the Midwife.” But that designation was made long before the COVID-19
pandemic elevated the role of nurses who have played essential roles during the global
“I think the general public has seen during this how nurses contribute to the well-being
of the whole person, including their mental health and their spiritual health. I think
this has been recognized through the pandemic as nurses have served as family members
to patients because of the situation we’re in, with families unable to visit,” Reinking
said. “Nurses are caregivers and family members and priests and preachers, all in
one, at the bedside of their patients.”
As chief nursing officer for El Camino Health, a two-hospital healthcare system in
California’s Bay Area, Reinking oversees 1,300 registered nurses and more than 700
ancillary workers primarily responsible for direct patient care. She leads them while
guided by lessons learned from childhood experiences caring for an ill grandfather,
her time at Illinois Wesleyan, and more than 30 years in the healthcare sector. And
inspiration, of course, drawn from Nightingale.
They’ve all served her well as she’s provided critical leadership during the COVID-19
“Who would have known, or who could have guessed, what would have happened this year
as nurses across the world are facing the struggle against COVID-19?” Reinking said.
“But El Camino Health nurses have risen to the challenge and taken care of numerous
patients with the diagnosis.”
• • •
Reinking was raised in a small town with a post office and a general store, but not
The city of Grafton, Illinois, is such a place. A trip to “the city” usually meant
a 20-minute drive to Alton or Jerseyville, or a trip across the Mississippi River
to St. Louis. Grafton is the kind of place where generations of the same family live
in close proximity and grandma’s house is just a short bike ride away.
Reinking was raised on a family farm just outside Grafton. Her grandparents lived
next door. Her grandmother was a secretary for the chief nursing officer at nearby
Alton Memorial Hospital, who dreamed that her first grandchild would become a nurse.
Her grandfather was a talented carpenter and woodworker who fell ill with multiple
sclerosis early in Reinking’s childhood.
“The whole family was taught to be caregivers. I was quite young, but I participated
in his care,” she said. “And that was something that I certainly attribute to my decision
to become a nurse.”
Reinking’s nursing journey continued years later at Illinois Wesleyan, where she gained
formal training in the profession that’s become her life’s work.
“When I came to Illinois Wesleyan, I found what I was looking for,” Reinking said.
“I felt welcomed and supported from the leaders and peers in my dorm to the professors
who supported us through the transition to college.
“I never felt I was alone. I knew I could reach out for help for whatever I needed.”
Reinking remembers moments when she realized she was becoming a professional nurse.
Classroom learning and time spent in the nursing lab prepared her for her first rotations.
“I felt nervous and anxious about interacting with patients for fear of saying or
doing something wrong,” she said. “But as time went on, the skills I obtained through
practicing in the nursing lab and just feeling more comfortable in the practice setting
made me feel much more confident.”
Reinking was soon a direct care nurse. Not long after, she became a charge nurse with
managerial responsibilities. Within five years of her graduation from Illinois Wesleyan,
Reinking was managing a large surgical unit.
She’s been in nursing leadership positions ever since.
“While I didn’t realize it at the time, IWU’s nursing program prepared me to step
into a professional nursing role very quickly,” she said. “The leadership courses
required in the nursing curriculum allowed me to see processes and systems in nursing
and healthcare more broadly, which served me well as I have moved into nursing leadership
roles throughout my career. The nursing faculty was second to none in promoting a
broader view, always incorporating innovation and evidence in making clinical decisions
and solving problems.
“I feel so fortunate to have chosen IWU for my baccalaureate program in nursing.”
• • •
El Camino Health treated the first known COVID-19 positive patient in Santa Clara
County, and the second overall in California, on Feb. 28, 2020.
Reinking hasn’t had a normal day since.
“There hasn’t been anything we have experienced that has been quite like this,” she
said. “I’ve never seen something quite as impactful on the healthcare system.”
A command center was quickly established. Contact tracing was conducted. El Camino
Health dusted off its pandemic plan and put it in action.
But plans and practices have frequently changed as health officials learned more about
the novel virus. Reinking has kept nurses apprised of changes, such as recommended
personal protective equipment (PPE), through a variety of mediums: sessions with nurse
educators, written materials, daily e-newsletters and mobile technology nurses can
“We have had to change our practices, and I would have to say that’s been the most
difficult thing we’ve had to endure,” Reinking said. “It’s been especially challenging
with the staff because one day it’s this kind of PPE, but tomorrow is another type
of PPE, and that’s been based on availability in some instances. So that’s been frustrating
to have to administer because it’s presented a lot of confusion.”
Testing has also been a challenge for El Camino Health, but it has improved, both
in terms of availability and turnaround time for results, since the outset of COVID-19.
Hospitals have additionally faced issues with patients who have delayed seeking treatment
in fear of being at a hospital during the pandemic. There’s also the financial struggles
hospitals endured when elective procedures were suspended, though Reinking is thankful
the lost revenue has not impacted staffing at her hospital.
But many nurses will tell you the most difficult part of the COVID-19 pandemic has
been caring for patients unable to see loved ones due to closed visitation. Nurses
have arranged video conferencing between patients and their families, but it isn’t
quite the same. As a result, nurses have increasingly been required to play supportive,
compassionate roles for patients isolated from their family and friends.
Reinking is able to make exceptions to the rule when patients are facing dire prognoses.
“I can never say no to that,” she says. “I look at the chart and make sure that the
situation is appropriate and it’s the right thing to do. But this is the end of the
patient’s story, the end of their life, and I can’t deny that request.”
Nurses have encountered countless heartbreaking moments during the COVID-19 pandemic,
but there have been small victories and moments of hope along the way.
Reinking triumphantly recalls the story of a 65-year-old man who was treated for COVID-19
at her hospital. The previously healthy man was placed on a ventilator and given the
antiviral medication remdesivir, but his condition did not improve the way doctors
had hoped. He was eventually prescribed extracorporeal membrane oxygenation (ECMO),
a treatment using a pump to circulate blood through an artificial lung and back into
the bloodstream, but that required a transfer to a larger hospital in San Francisco.
The survival rate for COVID-19 patients on ECMO was very low — only 14% at the time,
Reinking says — but the man responded to the treatment and his condition slowly improved.
Though he was still very weak and unable to walk or swallow, he was eventually transferred
back to El Camino Health, where the staff helped rehabilitate him.
After more than two months in the hospital he was finally discharged.
“We had a little celebration for him when he left and surprised him when he came off
the elevator with signs and a little parade for him,” Reinking said. “It was something
our staff really needed, and I think it was good for him, too.”
The remarkable recovery wouldn’t have been possible without the dedication of hospital
staff, and Reinking takes great pride in the work being done by frontline healthcare
workers under her charge during what may be the greatest healthcare crisis of our
“El Camino Health nurses have demonstrated exemplary practice standards and extraordinary
compassionate care when caring for COVID-19 patients,” Reinking said. “The community
has reached out to show its gratitude by donating meals, displaying signs of gratitude
throughout the community, and we’ve received literally hundreds of handwritten cards.
“I couldn’t be prouder of our staff and the generous community it serves.”