These services insure that users with disabilities have equal access to all library resources (print or online), to all library services and to all library personnel. In addition, we realize that accommodations for users with disabilities will be based on the individual’s needs.
A student with a disability who thinks he or she may need any accommodation, including those listed below, should contact the Director of Academic Advising, Chandra Shipley (110 Holmes Hall, (309) 556-3231), who can provide all appropriate information. Students can also visit the Disability Services website for more information.
If you have questions about the library services listed below, please contact Amy Sutter, Disability Services Liaison (email@example.com, 309-556-3728) unless otherwise noted. Appointments for these services are strongly encouraged, but not necessary. Every effort will be made to accommodate these requests.
Users are encouraged to come to The Ames Library for assistance in developing research strategies, locating relevant books and journals, and evaluating research materials. Librarians are available by appointment as well as on call at the Library Service during weekdays. Library hours can be accessed online.
There are three additional services that may be of interest to IWU faculty, staff and students:
One-on-One Research Consultation:
IWU students, faculty and staff may schedule an appointment with a librarian to help you focus on your research needs. Librarians are available Monday - Friday, 10:00 am - noon and 1:00 pm - 5 pm. Appointments can be scheduled in advance. For more information or to schedule your appointment, please contact your department’s library liaison. A list of liaisons is available online.
Library Service Desk - Chat Online
Staff and student assistants are available to answer questions and provide help via online chat. Just type your question in the chat box on the Ames Library homepage.
Library Service Desk - Email:
IWU faculty, staff and students can email questions to an IWU librarian for research assistance. Emails can be sent directly to liaisons.
Users are encouraged to plan ahead to avoid last-minute requests for the accommodations listed below.
Retrieving books from the stacks:
- Users may request assistance in retrieving materials from the stacks at the Library Service Desk on the entry level of the library.
- Users may call the Library Service Desk (309-556-3350) to determine if an item is on the shelf and ask that the item be retrieved and held for them.
- Users may request assistance from library employees engaged in shelving library materials.
- Users may submit a request through the IWU catalog. Requests are processed daily, Monday – Friday in the morning. The user will be notified by the VuFind email notification system when the item is available for pick-up at The Ames Library Service Desk or they may check the status of the request through their VuFind account.
IWU students, faculty and staff may request a longer loan period for reserve materials in order to use them with special reading equipment. Please contact the Reserves Coordinator (309-556-3728) for more information.
Users may submit a request for copies of print materials or microforms. Requests for a journal article or a book chapter that is owned by The Ames Library in hardcopy or microform can be submitted through ILLiad. The requested material will be scanned and posted as a pdf file to the user's ILLiad account. The user will be notified by the ILLiad email notification system when the requested item is available. Requests will be processed within copyright guidelines. If a hard copy is needed instead of an electronic copy, please contact the Assistive Services Liaison (contact information below). There may be a minimal cost for this service depending on the volume and type of request.
Users may call to have library staff determine if a book, periodical or newspaper is on the shelf and ask that the item be retrieved and held for them. Please call:
Disability Services Liaison:
Amy Sutter, firstname.lastname@example.org, 309-556-3728
Books, photocopies of articles, and other library materials identified by the user can be delivered to on-campus locations. Users are required to have identified the materials needed before requesting delivery. The library, the user and the Office of Residential Life will arrange details of delivery and pick-up of materials to occur within library hours to a mutually-agreed upon location.
The library is aware that adaptive technology needs differ widely from person to person, so there is no one-size-fits-all solution. Therefore, the library and Disability Services will communicate and work closely with the user in order to clarify and fulfill adaptive technology equipment needs as they relate to academic needs.
Library entrance & elevators:
A ramp at the front of the building leads to a power-assisted door to the right of the main entrance. All main floors in The Ames Library can be reached by public elevator.
Restrooms in the building are wheelchair-accessible. Aisles in the bookstacks, Information Commons, Instruction Lab and in the Current Periodicals collection are also wheelchair-accessible.
The library has adjustable or accessible furniture throughout the building. The Instruction Lab has a desk that can be raised to accommodate a person in a wheelchair, and within each Scholarly Workstation cluster there is an accessible desk. In addition, Beckman Auditorium has an wheelchair-accessible entry on the left side of the auditorium entrance, and seat arms can be raised.
The library can provide space for students with disabilities who need a quiet space for extended test-taking or for meeting with tutors. Please contact Director of Academic Advising Chandra Shipley (email@example.com, 309-556-3231) for more information.
Specially designated parking spaces for individuals with disabilities are available on Ames Plaza East as well as in the parking lot on Park Street.
Each stairwell level is equipped with a call box for emergency purposes. In the event of an emergency, library users with disabilities should wait at the nearest stairwell for assistance. Emergency personnel will be clearing the building during an emergency and will be checking the stairwells.
Please contact the Disability Services Liaison if you have questions regarding library services currently offered for library users with disabilities or for suggestions regarding services that should be offered in the future.