Resource 25 Frequently Asked Questions
Q: Where do I access the R25 room request form?
A: Go to my.iwu.edu, but do NOT log in. From that login page, select "R25 Room Scheduler" under "Service Requests" in the right-hand column. Then click on "My Requests" from the gray area at the top of the page.
Q: Is there a specific browser that works best for R25?
A: Firefox, Safari & Google Chrome all work well for R25. We do not recommend Internet Explorer to access R25.
Q: What should be requested through R25?
A: All rooms on campus should be requested through R25 as well as any resources/equipment needed.
Q: What if I need tables/chairs delivered to a space not listed on R25?
A: Put the request through R25 and select the “Other” radial button and type in where it is needed. If off campus, put the address in the comments section. Be sure to include specific instructions on where to deliver (front porch, beside garage, etc.) and where/when to pick up.
Q: When do I need to add tables/chairs/equipment to a request?
A: If the room already has tables/chairs set up and/or equipment, you do not need to request those. They are considered features of the room. However, if the space does not have permanent tables/chairs/equipment, you will need to add the resources. When in doubt, add notes to your scheduler in the "comments" section of your request.
Q: How far in advance may I submit a request?
A: See chart
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Spring Semester |
Fall Semester |
Summer |
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Non-Academic Space |
On/After January 15 |
On/After August 1 |
On/After May 1 |
|
Academic Space |
On/After December 1 |
On/After May 1 |
On/After May 1 |
Q: How late may I submit a request?
A: We require requests be submitted 2 business days in advance of the meeting. For large events, you will need to request far in advance to be sure the space and resources needed are available. For requests less than 2 business days, you will need to contact the room scheduler directly to see if available rather than submitting through R25. See Reservable Spaces for list of room schedulers.
Q: May I reserve a space for personal use?
A: You may reserve space for personal use, but will be charged at the appropriate room reservation rate. Please visit the Conference Services webpage for more information.
Q: What is the difference between “Description” and “Comments”?
A: Description is what the public can see if they click on the event for more information. Make this a general description of the program (if any) and add ticket info if applicable. Comments are what you want the scheduler to know regarding set up (if there will be catering, sound needs, etc.).
Q: How do I edit an event once it is submitted?
A: If you have not received a confirmation, you may go into your requests and edit the event. Once the event is confirmed, you may no longer make changes and will need to contact the scheduler of the space to make changes. Please refer to the reference number of the event when requesting changes through the scheduler.
Q: May I submit a request for more than one space at once?
A: If the meeting/event is the same day/time, select one space and then put the other space(s) that you need in the comments section and the scheduler may assign more than one space to the event.
Q: What should I do if I forget my login/password?
A: Your login is your net ID (everything before the @ sign in your email address). A password cannot be seen by an administrator, but it can be reset. Please contact Anna Bromaghim or Chrissy Rutledge to reset a password.
Q: What if I have a question about R25, but I do not know who to ask?
A: We know it can be confusing! Send an email to Anna Bromaghim or Chrissy Rutledge, and we would be happy to help you out.