Banner FAQ's

1. Log into Banner.
2. At the GO: prompt, enter form GUAPSWD and press enter.
3. You will see the Oracle Password Change Form. Enter your current password in the Oracle password field.
4. Enter the new password you created in the New Oracle password field. (Note: Your new password must be a minimum of six characters or longer. Use a combination of letters and numbers.)
5. Re-enter your new password again in the Verify Password field.
6. Click OK. 

• Use a password that has a minimum of 6 characters in length.
• Use a password format(s) that has alphanumeric characters which is a combination of letters and numbers; the letters can be upper and lowercase.
• Do not use weak passwords.  A weak password is a password that can be easily guessed or possibly obtained such as your name, your account login, license plate numbers, words in a dictionary, or a non-alphanumeric password.
• Secure your password information. If you can't remember it mentally, store the written information in a locked location that only you have access to and no one else.
• If you suspected your password has been stolen, immediately report it to the systems administrator or IT Administrative Services.

1. Log into Banner.
2. At the Go To: prompt, enter form GUAABOT and press enter.
3. You will see the About Banner Form.  The Banner version is listed under Database Version or you can get the Release Version for each individual class (i.e., Financial Aid, Human Resources, etc.)
4. Once you have the information needed, click Exit Help to return to the General Menu.

Please call the  ITS Service Desk  (309-556-3900).

When calling, you will need to provide the following information:

• Your Personal Information- your name, your office number, and the department where you work.
• The Banner Username that is experiencing the problem.
• Name of process(es) or form(s) with problems.
• Any error messages or numbers that appeared in the dialog boxes or on the Banner Status Bar.
• What were you attempting to do that triggered the error?
• Are any coworkers experiencing the same problem?
• What is the Urgency level: 1-Critical (down), 2- Can work around it temporarily, or 3-Low importance.

Please call the  ITS Service Desk  (309-556-3900). The ITS Service Desk will need the following information about the printer:

• IP Address of printer.
• Printer name.
• Printer Model.
• Location of Printer.

Admissions - Greg King

Financial Aid - Scott Seibring

Finance - John Bryant

General - Tina Tibbitts

Human Resources - Cindy Lotz

Student - Leslie Betz