Banner 9 Help
Where do I go for Banner 9 help?
Getting Started
Elluican provides a number of educational resources to help get you ready for Banner 9:
-
Read What's New in Banner 9 (PDF).
- Refer to the Banner 9 Getting Started With Your Administrative Applications (PDF) to assist you with getting used to the new look and feel.
- Complete this helpful training video Banner Overview and Navigation (Banner 9.x) (35:00 video) (An Ellucian Hub account is required.)
- Check out these helpful quick reference documents for navigating Banner 9:
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Familiarize yourself with everything offered in the Ellucian Hub
(click on the Ellucian Hub tab above.)
Ellucian Hub
For help with Banner 9, please start with signing in to the Ellucian Hub. (If you don't have an Ellucian Hub ("eHUB") account, please click here to request a login.)
From the Ellucian Hub homepage, you can access help and training via videos, webinars, and self-paced on-demand courses, which are accessible with your Ellucian HUB ("eHUB") account :
- Edu Services ODSL - On-Demand Subscription Library (Click on the ODSL tab above.)
On-Demand Subscription Library
IWU has a campus license for Ellucian's on-demand subscription library (ODSL) training for all Banner 9 users.
Access the training videos on the Ellucian Hub website:
- On the Ellucian Hub home page, click the Edu Services (ODSL) icon.
- Scroll down and click on the VIEW COURSES button in the On-Demand Subscription Library column. Note: There are obviously many advanced training videos in the On-Demand Subscription Library. To start, we recommend the Banner Overview.
- In the Categories list in the lower left corner of the screen, click on Banner to open the category.
- Within the Banner category, select Banner > Banner General > Navigation (Banner General).
- In the center section of the page, notice there are two available videos. The video you should choose is the second listed, entitled Banner Overview and Navigation (Banner 9.x) .
- To launch the video, click on the START button in the lower right corner of the page.
- On the following screen, click on the right arrow in the lower right corner of the page.
- Click on the large Launch banner in the middle of the screen. This will open a video in a new window.
Revitalization
Check out the available Banner 9 videos:
- Welcome to Banner 9 by Ellucian (2:29 Video)
- Getting Started with Banner 9 (14:12 Video)
Here are some additional resources to help you learn more about what’s coming in the Banner 9 Revitalization:
- What's New in Banner 9 Brochure (PDF)
- Human Resources Focus – What’s New in Banner 9 (PDF)
- Finance Focus – What’s New in Banner 9 (PDF)
- Student and Financial Aid Focus – What’s New in Banner 9 (PDF)
- Banner 9 FAQ for Human Resources (PDF)
- Banner 9 FAQ for Finance (PDF)
- Banner 9 FAQ for Student and Financial Aid (PDF)
FAQ
How do I access Banner 9?
Where do I go for Banner 9 help?
How do I access the Ellucian Self-Help Portal (aka Ellucian Hub)?
Why is IWU moving from Banner 8 to Banner 9?
Who is impacted?
Does the change impact Banner Self-Service?
Does data have to be migrated between Banner 8 and 9?
What functionality will be lost in Banner 9?
What browsers can be used with Banner 9?
Will Banner 9 work on mobile devices?
Can I access all of the forms in Banner 9 Admin Pages that I currently have permission to access?
Why did my session expire?
How do I search by name instead of ID in Banner 9?
How can I see what the keyboard shortcut is for a given function?
Where can I find the list of “related forms” that was under “Options” on the menu bar in Banner 8?
Can I open more than one session of Banner 9?
Can I have two Banner 9 pages open at the same time?
Additional information about the Banner System:
Still Need Help?
Phone: (309)556-3900
3900/Chat: 3900 Help Request System
Location: Ames Library 3rd floor,Thorpe Center