Criterion 5: Engagement and Service
As called for by its mission, the organization identifies its constituencies and serves
them in ways both value.
- The organization learns from the constituencies it serves and analyzes its capacity
to serve their needs and expectations.
- The organization has the capacity and commitment to engage with its identified constituencies
- The organization demonstrates its responsiveness to those constituencies that depend
on it for service.
- Internal and external constituencies value the services the organization provides
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