CallPilot Phone Commands List

Login to the System

  • On Campus: Message button or dial 3499
  • Off Campus: Dial 309-556-3499

General CallPilot Commands 

  • Greetings: 82
  • Personal Verification (Record Name) : 829
  • Password Change: 84
  • Custom Operator: 801
  • Block Messages: 807
  • Distribution Lists: 8555
  • Go to a Message: 86
  • Login (Restart): 81
  • Logoff (Disconnect): 83
  • Skip Their Greeting, Leave Your Message: 5

Compose & Send Messages within CallPilot 

  1. Press 75

  2. Enter a recipient(s) extension(s) followed by #

  3. Press 5 and record message

  4. Choose delivery preferenceSend Message: 79

    • Urgent: 701
    • Economy: 703
    • Private: 704
    • Acknowledge (Confirm): 705
    • Timed Delivery: 706
    • Add Attachment: 707

  5. Send Message: 79

Message Navigation

  • Play: 2
  • Pause: #
  • Message Speed: 21 (slower) / 23 (faster)
  • Message Volume: 24 (softer) / 26 (louder)
  • Skip Backward (current message) : 1
  • Skip Forward (current message) : 3
  • Jump to Previous Message: 4
  • Jump to Next Message: 6
  • Message Re-play from Start: 2 (after message)

Message Management and Response

  • Delete (Erase): 76 (before, during or after message)
  • Restore Message (undelete): Do not hang up. Cycle back to the message and press 76
  • Call Author of Message (on campus) : 9
  • Reply with a Voicemail: 71
  • Message Details (Caller, day, time) : 72
  • Forward Message (Send Copy) : 73
  • Reply to All Recipients: 74


If you need additional assistance, please call the Information Technology Services Help Desk at 309-556-3900, e-mailit@iwu.edu, or use the online support request form (on-campus or via campus proxy server only).