Illinois Wesleyan's office of Information Technology Services (ITS) and The Ames Library provides help desk services in The Ames Library on the main floor.
Walk-in support: available during regular Library hours
Telephone Support: (309)556-3900 (calls outside walk-in support hours go to voicemail)
Web support: 3900 Help Request System (on campus or via proxy server only)
In addition to walk-in. telephone, and web support, the staff of Help@Ames assist with the office's repair service for personally-owned computers and help maintain online technology reference materials.
Help@Ames is a collaborative service offered by Information Technology Services and The Ames Library that provides technology and library research assistance to the members of the Illinois Wesleyan community. Maintaining an atmosphere of professionalism is of the utmost importance to us so that our clients view Help@Ames as a respectful and reliable resource on campus. Through interactive education, we empower our users to take the technical and library research skills that we provide them and transform it into knowledge they can apply to all aspects of life. In recognizing that Illinois Wesleyan University is composed of a diverse population, we strive to create an environment that allows Help@Ames to work effectively with individuals, enabling them to achieve their unique goals.