Information Technology Services

Help Desk services are now being offered by the Help@Ames desk, located on the entry level of The Ames Library (see campus map).

• Walk in Support: Help@Ames services are available during regular library hours
• Telephone Support: 309-556-3900 (after-hours calls will go to voice mail)
• Web Support: 3900 Help System
• Live Support: Live chat located on ITS home page during regular hours
• Email Support: helpatames@iwu.edu

 Help Desk

The Information Technology Services Help Desk is here to provide first level support for all students, faculty, and staff at Illinois Wesleyan University. The Help Desk is staffed by student workers who are trained and supervised by the Information Technology Services Coordinator. The Help Desk can assist you with:

• General technology questions
• IWU specific technology questions
• Wireless access
• Email client configuration
• Submitting a personal computer for repair to Service & Repair

The Help Desk will also enter calls into the 3900 system if they are unable to resolve the call immediately, or if the calls needs the attention from another ITS professional (second level support)