IT Services: Projects

Staff of IT Services enjoy being able to contribute to a positive experience at Illinois Wesleyan by providing supportive technologies. Each year we identify Successes from the previous year as well as Projects & OpportunitiesChallenges & Opportunities for the current year. We'd like to share those lists so you'll have the opportunity to share, help, understand and support as we work to provide these supportive technologies for our campus community.

SUCCESSES
  • New Systems Analyst
  • Move of Copiers to ITS
  • ITS/Library Collaboration
  • Help@Ames Desk - The ITS Help Desk was moved and combined with the Library Information Commons Desk
  • Increased Help Desk open hours by 261%, student staff by 350%
  • Reducing the number of locations ITS lives from 6 to 5
  • Edge Switches replaced in many buildings
  • Wireless Enhancements
  • Adirondack
  • Successful Audit
  • Revinetix Install
  • Backup LAN
  • *Bandwidth Enhancement - OC3 - CIRBN
  • Security Cameras
  • *New Hire for NSG
  • Palo Alto Firewall Instal to incl. VPN
  • Postini Implementation
  • Org Account move to Google and Groups
  • Office Space Moves
  • Moodle vendor switch to Remote Learner - Move to Moodle 2
  • New Recruiting Platform (Admissions)
  • Dorm phones removed and hallway phones installed
  • vCenter upgrade to version 5 - Blade Server Enhancement
  • Digital Sign installed in Art Building
  • Test Banner Self Service (BORIS)
  • OmniUpdate launch
  • Flickr-based photo galleries
  • Bookstore site redesign
  • Live-streaming sporting events
  • Started Web Services Blog
  • Housing Banner Self Service Integration
  • Customized Financial Aid Self Service
  • Banner Users Group - BUG created for Banner projects and use
  • Oracle 11g upgrade
  • Time-Swiper database - for student time entry
Projects & Opportunities
  • Security Camera Solution - Move from NICE?
  • CIRBN - 1G Bandwidth - Central Illinois Regional Broadband Network 
  • Network Core and Edge Switches 
  • New North Network and A/V Planning - New Classroom Building to Replace Shaw Hall - Opens Aug. 2013
  • CNS E208 Facelift - for better use of space and workflow
  • New Firewall
  • Security Camera Enhancements
  • New Backup Solution
  • Testing Network Monitoring Tools
  • Moodle 2 upgrade
  • Bring Moodle back home? - Currently a Cloud Based Service - Should we bring the service in house?
  • Google Apps for Education - additional Google Services to Explore and Integrate
  • Remote Access to Desktops
  • Wireless/Guest Wireless
  • MyIWU Upgrade
  • MyIWU SSO
  • Website Redesign
  • Academic Majors & Programs Web Enhancements
  • New phone switch - VOIP
  • Parent Portal
  • *Papercut/Print Server
  • Time Swiper testing
  • IT Purchase Orders DB
  • Digital Signage Software investigated
  • Lights Out Network installation
  • Sodexo Blue Dot Conversion
  • Banner 9
  • Student time entry on the web
  • The Gates - New Apartment Stye Residence Halls to open in Aug. of 2013
  • Permanent Equipment Deployment
  • helpdesk ticket system
  • DR and Redundant Data Center
CHALLENGES & OPPORTUNITIES
  • Unresponsive Vendors
  • Budgets - Costs are going up - Budget remains the same
  • ITS Strategic Plan
  • Partnering at higher levels: being a game changer
  • National changes in Higher Ed - understanding impact
  • Professional and skill updates & development
  • Business Intelligence reporting tool buy-in
  • VOIP - current phone system is EOL - Voice Over Internet Protocol Investigation
  • Strategies for funding IT
  • Supporting the BYOD trends
  • Integrating IT into institutional decision-making
  • Aging Classroom Computers (some in need of repair)
  • Multicasting?
  • Consolidate/expand Keyserver
  • Parent Role LDI Event
  • Luminis Platform 5/Campus EAI - Portal Upgrade - Do we change portal vendors?
  • *3rd Party Program Integration with existing Systems

You may also find more news and information about information technology services and project planning on the IT @ IWU blog.