Counseling and Consultation Services is a resource for parents who may be worried or concerned about their daughter or son.
Here are a few frequently asked questions about our services.
1. What does Counseling and Consultation Services provide and at what cost?
Please refer to our Services Page to read an overview of the services that we provide IWU students. Our confidentiality policy is outlined on the Confidentiality Page. A staff of licensed counselors provide counseling to students. Help is available if your daughter or son needs any of the services included on this page. Refer to our About Us - Making Appointments Page for emergency help information. There is no charge for counseling. For more information, call our office at (309)-556-3052 or you may email a counselor. Please keep in mind that due to the non-secure nature of e-mail, the IWU CCS staff cannot ensure the confidentiality of such communication. Please use discretion when sending information that is sensitive in nature. Also, please note that we do not maintain 24-hour access to e-mail accounts.
2. If a student seeks counseling services, does this information go on the student's permanent record?
No, information about counseling is confidential and protected by privileged communication laws of the United States and Illinois Statutes. No information is released to anyone, including parents, without the student's explicit consent.
3. How Can Parents Help?
4. Some Signs of Troubled Students
5. How Parents May Respond
6. How to Make a Referral
How to help with mental health challenges of students
Given the close-knit nature of the IWU community, faculty and staff may have opportunities to assist in identifying students with mental health challenges before major crises arise. Faculty members may notice concerning behaviors or other symptoms demonstrated by their students in class or in advising sessions. Staff members may notice disturbing situations or patterns among their student workers. Students may appear to be frequently tearful, highly stressed, or excessively worried. Faculty or staff may notice when students are extremely thin, are unable to produce work on time, or make veiled threats to hurt themselves or someone else.
Certainly, in any of these cases, it would be fine to make a referral for the student to seek counseling. Often, though, it is helpful to think through situations first. Counselors are available to consult with faculty and staff members regarding any students of concern. Questions such as “Should I be concerned? Alarmed?” “What should I say?” “How do I get this student to the help that he or she needs?” “What if the student doesn’t want help?” can be thought through by discussing the situation and developing a plan. Sometimes, it is helpful to have some follow-up conversations as the situation evolves.
Faculty or staff members may choose to share the student’s name or keep the consultation anonymous. Faculty and staff should understand that, even if given the name, counselors are not likely to contact the student. Instead, the faculty or staff member will be supported in encouraging students to seek the services they need. CCS strives to be available, without being intrusive. Thus, only in the rare exceptions (e.g., life-threatening matters, following certain tragic events), will CCS initiate the student contact. If the student of concern is already being seen at CCS, the information shared by the faculty or staff member can be passed on to the counselor currently seeing the student client.
To consult with a CCS counselor regarding a student of concern, call 3052. If the situation is an emergency, and you are unable to reach a counselor at that number (perhaps because they are all in sessions at the time of your call), call security 1111, and have a counselor paged.
These are now available on-campus at the IWU Bookstore
When Perfect Isn't Good Enough: Strategies for Coping With Perfectionism
-Martin M. Antony
From Panic to Power : Proven Techniques to Calm Your Anxieties,
Conquer Your Fears, and Put You in Control of Your Life
- Lucinda Bassett
The Relaxation & Stress Reduction Workbook
- Martha Davis
Beyond Anxiety and Phobia: A Step-By-Step Guide to Lifetime Recovery
- Edmund J. Bourne
The Depression Workbook 2 Ed:
A Guide for Living with Depression and Manic Depression
- M. A. Copeland
The Now Habit:
A Strategic Program for Overcoming
Procrastination and Enjoying Guilt-Free Play
- Neil Fiore
New Hope for People with Bipolar Disorder :
Your Friendly, Authoritative Guide
to the Latest in Traditional and Complementary Solutions
- Jan Fawcett
Skills Training Manual for Treating Borderline Personality Disorder
- Marsha M. Linehan
The Anxiety & Phobia Workbook
- Edmund J. Bourne
The Body Image Workbook:
An 8-Step Program for Learning to Like Your Looks
- Thomas F. Cash
Here is a link to the Student Counseling Virtual Pamphlet Collection at the University of Chicago. Thomas A.M. Kramer, M.D., has graciously allowed us to link to this collection (Thank you Dr. Kramer).