Resource 25 Frequently Asked Questions

 

Q: Is there a specific browser that works best for R25?
A: Firefox, Safari & Google Chrome all work well for R25. We do not recommend Internet Explorer to access R25

Q: What should be requested through R25?
A: All rooms on campus should be requested through R25 as well as any resources/equipment needed.

Q: What if I need tables/chairs delivered to a space not listed on R25?
A: Put the request through R25 and select the “Other” radial button and type in where it is needed. If off campus, put the address in the comments section. Be sure to include specific instructions on where to deliver (front porch, beside garage, etc.) and where/when to pick up.

Q: When do I need to add tables/chairs/equipment to a request?
A: If the room already has tables/chairs set up and/or equipment, you do not need to request those. They are considered features of the room. However, if the space does not have permanent tables/chairs/equipment, you will need to add the resources.

Q: How far in advance may I submit a request?
A: See chart

 

Spring Semester

Fall Semester

Summer

Non-Academic Space

On/After October 1

On/After March 1

On/After May 1

Academic Space

On/After December 1

On/After May 1

On/After May 1

Q: How late may I submit a request?
A: We require requests be submitted 2 business days in advance of the meeting. For large events, you will need to request far in advance to be sure the space and resources needed are available. For requests less than 2 business days, you will need to contact the room scheduler directly to see if available rather than submitting through R25. See Guidelines for list of room schedulers.

Q: May I reserve a space for personal use?
A: You may reserve space for personal use, but will be charged at the appropriate room reservation rate.

Q: What is the difference between “Description” and “Comments”?
A: Description is what the public can see if they click on the event for more information. Make this a general description of the program (if any) and add ticket info if applicable. Comments are what you want the scheduler to know regarding set up (if there will be catering, sound needs, etc.)

Q: How do I edit an event once it is submitted?
A: If you have not received a confirmation, you may go into your requests and edit the event. Once the event is confirmed, you may no longer make changes and will need to contact the scheduler of the space to make changes. Please refer to the reference number of the event when requesting changes through the scheduler.

Q: May I submit a request for more than one space at once?
A: If the meeting/event is the same day/time, select one space and then put the other space(s) that you need in the comments section and the scheduler may assign more than one space to the event.

Q: What should I do if I forget my login/password?
A: Your login is your net ID (everything before the @ sign in your email address). Your password cannot be seen once it is entered by the administrator, so please email bookit@iwu.edu with your desired password (you may change it once you login).

Q: What if I have a question about R25 but do not know who to ask?
A: Send an email to bookit@iwu.edu